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Yayasan Sarawak
Sarawak Crest

Client Charter Performance

We are committed to deliver efficient, effective and responsive services to our clients as follows:

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Current Year Monthly Performance

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Client Charter Respond to applicants on the status of their applications for scholarship and education assistance. Payment for scholarship and education assistance upon receiving complete documents Payment to suppliers upon receiving complete documents. Address complaints on our services
KPI 2 days 6 days 14 days 2 days
January 96.24% 100.00% 100.00% 100.00%

Past Years Performance

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Client Charter Respond to applicants on the status of their applications for scholarship and education assistance. Payment for scholarship and education assistance upon receiving complete documents Payment to suppliers upon receiving complete documents. Address complaints on our services
KPI 2 days 6 days 14 days 2 days
2018 99.89% 98.50% 88.42% 100.00%