Client Charter

Last updated on July 3rd, 2025 at 05:00 pm

We are committed to deliver efficient, effective and responsive services to our clients as follows:

CONTENT	KPI (Working Days)
To response to status of application for scholarship and education assistance.	TWO (2) DAYS
Payment made for scholarship and education assistance upon receiving completed documents.	SIX (6) DAYS
Payment made for Yayasan Biasiswa Sarawak Tunku Abdul Rahman (YBSTAR) upon receiving completed documents.	FOURTEEN (14) DAYS
Payment made to suppliers upon receiving completed documents.	FORTEEN (14) DAYS
To response to customer complaint with regards to services rendered.	TWO (2) DAYS

Should there be any queries related to the above services,

SARAWAK FOUNDATION