Client Charter Performance

Last updated on April 17th, 2025 at 09:25 pm

We are committed to deliver efficient, effective and responsive services to our clients as follows:

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Client Charter	To response to status of application for scholarship and education assistance.	Payment made for scholarship and education assistance upon receiving completed documents.	Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents.	Payment made to suppliers upon receiving completed documents.	To response to customer complaint with regards to services rendered.
KPI	2 days	6 days	14 days	14 days	2 days
January	100.00%	99.95%	100.00%	91.50%	100.00%
February	100.00%	99.97%	100.00%	99.07%	100.00%
March	100.00%	99.93%	100.00%	76.06%	100.00%
April
May
Jun
July
August
September
October
November
December

Click on the year for details

Client Charter	Respond to applicants on the status of their applications for scholarship and education assistance.	Payment for scholarship and education assistance upon receiving complete documents	Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents.	Payment to suppliers upon receiving complete documents.	Address complaints on our services
KPI	2 days	6 days	14 days	14 days	2 days
2018	99.89%	98.50%	–	88.42%	100.00%
2019	97.52%	97.86%	–	99.71%	96.47%
2020	99.78%	95.22%	–	100.00%	91.28%
2021	99.94%	91.60%	–	92.98%	100.00%
2022	98.41%	98.57%	99.97%	82.55%	100.00%
2023	99.99%	93.70%	99.66%	92.12%	100.00%
2024	82.47%	98.91%	100.00%	92.95%	91.15%

SARAWAK FOUNDATION