Welcome to Official Portal of
SARAWAK FOUNDATION
www.yayasansarawak.org.my
Last updated on April 17th, 2025 at 09:25 pm
We are committed to deliver efficient, effective and responsive services to our clients as follows:
* For user using mobile device, please scroll to the right for full information
Click on any month for details
| Client Charter | To response to status of application for scholarship and education assistance. | Payment made for scholarship and education assistance upon receiving completed documents. | Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents. | Payment made to suppliers upon receiving completed documents. | To response to customer complaint with regards to services rendered. |
| KPI | 2 days | 6 days | 14 days | 14 days | 2 days |
| January | 100.00% | 99.95% | 100.00% | 91.50% | 100.00% |
| February | 100.00% | 99.97% | 100.00% | 99.07% | 100.00% |
| March | 100.00% | 99.93% | 100.00% | 76.06% | 100.00% |
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Click on the year for details
| Client Charter | Respond to applicants on the status of their applications for scholarship and education assistance. | Payment for scholarship and education assistance upon receiving complete documents | Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents. | Payment to suppliers upon receiving complete documents. | Address complaints on our services |
| KPI | 2 days | 6 days | 14 days | 14 days | 2 days |
| 2018 | 99.89% | 98.50% | – | 88.42% | 100.00% |
| 2019 | 97.52% | 97.86% | – | 99.71% | 96.47% |
| 2020 | 99.78% | 95.22% | – | 100.00% | 91.28% |
| 2021 | 99.94% | 91.60% | – | 92.98% | 100.00% |
| 2022 | 98.41% | 98.57% | 99.97% | 82.55% | 100.00% |
| 2023 | 99.99% | 93.70% | 99.66% | 92.12% | 100.00% |
| 2024 | 82.47% | 98.91% | 100.00% | 92.95% | 91.15% |
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