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Sarawak Crest

Client Charter Performance

Last updated on February 22nd, 2024 at 11:29 pm

We are committed to deliver efficient, effective and responsive services to our clients as follows:

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Current Year Monthly Performance

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Client Charter To response to status of application for scholarship and education assistance. Payment made for scholarship and education assistance upon receiving completed documents. Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents. Payment made to suppliers upon receiving completed documents. To response to customer complaint with regards to services rendered.
KPI 2 days 6 days 14 days 14 days 2 days
January
February
March
April
May
Jun
July
August
September
October
November
December

Past Years Performance

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Client Charter Respond to applicants on the status of their applications for scholarship and education assistance. Payment for scholarship and education assistance upon receiving complete documents Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents. Payment to suppliers upon receiving complete documents. Address complaints on our services
KPI 2 days 6 days 14 days 2 days
2018 99.89% 98.50% 88.42% 100.00%
2019 97.52% 97.86% 99.71% 96.47%
2020 99.78% 95.22% 100.00% 91.28%
2021 99.94% 91.60% 92.98% 100.00%
2022
2023 99.99% 93.70% 99.66% 92.12% 100.00%