Welcome to Official Portal of
SARAWAK FOUNDATION
www.yayasansarawak.org.my
Last updated on November 17th, 2022 at 11:27 am
We are committed to deliver efficient, effective and responsive services to our clients as follows:
* For user using mobile device, please scroll to the right for full information
Click on any month for details
| Client Charter | To response to status of application for scholarship and education assistance. | Payment made for scholarship and education assistance upon receiving completed documents. | Payment made for Biasiswa Yayasan Tunku Abdul Rahman (YBSTAR) upon receiving completed documents. | Payment made to suppliers upon receiving completed documents. | To response to customer complaint with regards to services rendered. |
| KPI | 2 days | 6 days | 14 days | 14 days | 2 days |
| January | 100.00% | 96.08% | 100.00% | 84.35% | – |
| February | 100.00% | 97.04% | 100.00% | 99.36% | 100.00% |
| March | 100.00% | 95.18% | 100.00% | 92.65% | 100.00% |
| April | 92.66% | 99.76% | 100.00% | 76.92% | – |
| May | 93.78% | 100.00% | 100.00% | 78.13% | – |
| Jun | 95.65% | 100.00% | 100.00% | 99.14% | – |
| July | 100.00% | 98.09% | 100.00% | 93.43% | – |
| August | 100.00% | 98.84% | 100.00% | 65.46% | – |
| September | 100.00% | 99.97% | 100.00% | 88.05% | – |
| October | 100.00% | 100.00% | 99.64% | – | – |
| November | |||||
| December |
Click on the year for details
| Client Charter | Respond to applicants on the status of their applications for scholarship and education assistance. | Payment for scholarship and education assistance upon receiving complete documents | Payment to suppliers upon receiving complete documents. | Address complaints on our services |
| KPI | 2 days | 6 days | 14 days | 2 days |
| 2018 | 99.89% | 98.50% | 88.42% | 100.00% |
| 2019 | 97.52% | 97.86% | 99.71% | 96.47% |
| 2020 | 99.78% | 95.22% | 100.00% | 91.28% |
| 2021 | 99.94% | 91.60% | 92.98% | 100.00% |
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