Welcome to Official Portal of
SARAWAK FOUNDATION
www.yayasansarawak.org.my
We are committed to deliver efficient, effective and responsive services to our clients as follows:
* For user using mobile device, please scroll to the right for full information
Click on any month for details
| Client Charter | Respond to applicants on the status of their applications for scholarship and education assistance. | Payment for scholarship and education assistance upon receiving complete documents | Payment to suppliers upon receiving complete documents. | Address complaints on our services |
| KPI | 2 days | 6 days | 14 days | 2 days |
| January | 100.00% | 100.00% | 100.00% | 100.00% |
| February | 100.00% | 98.21% | 100.00% | 100.00% |
| March | 100.00% | 100.00% | 100.00% | 100.00% |
| April | 0.00% | 100.00% | 100.00% | 100.00% |
| May | 100.00% | 100.00% | 100.00% | 100.00% |
| Jun | 100.00% | 100.00% | 100.00% | 100.00% |
| July | 100.00% | 100.00% | 100.00% | 100.00% |
| August | 100.00% | 100.00% | 100.00% | 100.00% |
| September | 100.00% | 94.53% | 100.00% | 75.00% |
| October | 100.00% | 65.40% | 100.00% | 62.50% |
| November | 97.55% | 92.04% | 100.00% | 77.78% |
| December | 100.00% | 92.43% | 100.00% | 80.00% |
Click on the year for details
| Client Charter | Respond to applicants on the status of their applications for scholarship and education assistance. | Payment for scholarship and education assistance upon receiving complete documents | Payment to suppliers upon receiving complete documents. | Address complaints on our services |
| KPI | 2 days | 6 days | 14 days | 2 days |
| 2018 | 99.89% | 98.50% | 88.42% | 100.00% |
| 2019 | 97.52% | 97.86% | 99.71% | 96.47% |
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